OSPRI Privacy Policy

1. Who we are

This policy is issued by OSPRI Biopath, LLC, a Texas limited liability company, trading as OSPRI ("OSPRI," "we," "us," "our"). Corporate office: 7290 Virginia Parkway, Suite 3400, McKinney, TX 75071. Manufacturing and R&D: 10935 CR 159, Tyler, TX 75703.

Privacy contact: info@ospribio.com. Telephone: 972.860.9659.

Our products are supplied for laboratory research use. This website is addressed to the researchers, laboratory staff, and purchasing personnel who deal with us in a professional capacity.

2. What we collect

When you contact us. Through the contact form on this website, or by email, telephone, or at a conference, we collect your name, your organization, your email address, your country, the type of organization you work for, your reason for contacting us, the reagent configurations you are interested in, and any research application you describe. We also record your confirmation that your intended application is nonclinical research.

When you order or open an account. Contact and billing names, postal addresses, telephone numbers, purchase order and account details, and, where we are required to collect it for tax or credit purposes, a business tax identification number.

Our correspondence with you. Emails, notes of calls, and other records of our dealings.

Your visit to this website. Described in section 4.

What we ask you not to send us. We do not need information about identifiable individuals, such as patients or research subjects, and we ask you not to put it in the free-text fields on our contact form or in correspondence with us. If you do, we will remove it from our records.

3. Why we use it

To answer your enquiry and prepare a quote, evaluation, or custom configuration; to supply products, fulfil orders, and manage your account; to keep a record of your research-use confirmation; to keep accounting, tax, and warranty records; to keep this website available and secure; and, if you have asked for them, to send you product and research updates. We will not use your information for an unrelated new purpose without updating this policy.

4. This website

We do not use advertising cookies, we do not track you across other websites, and we do not build an advertising profile of you. What we do use is the following.

Vercel hosts this website. It processes server logs, including your IP address, the pages requested, and your browser type. Our server functions run in Washington, D.C., and logs are kept for one day. Vercel sets no cookies on our domain.

Google Tag Manager loads our analytics tag and sets no cookies itself.

Google Analytics tells us how this website is used. It sets two cookies on our domain, lasting 400 days, and records the pages you view, scrolling, outbound clicks, file downloads, form interactions and site searches, together with the page address and title, your screen size and your language. Google states that Google Analytics does not log or store IP addresses. Google keeps the event data for two months, and data held against a visitor for fourteen months, with that period restarting each time you visit again.

Formspree delivers your contact form submission to us. It receives everything you enter in the form, together with your IP address, browser, language and the page you came from. Formspree retains that information for a period of 30 days.

Our own site stores one item in your browser, which records that the introductory animation has played so that it does not repeat. It holds no personal information and disappears when you close the tab.

You can control cookies through your browser settings. Blocking them will not stop you using this site.

No other party collects information about your activities on this website over time or across other websites. Because we do not track you across other websites, a Do Not Track signal from your browser does not change what we collect, and we do not respond to those signals separately. If either of those change, we will update this policy before the change takes effect.

5. Who we share it with

Our website host (Vercel), our form provider (Formspree), Google, for the analytics described above, our email and document provider (Microsoft), Pipedrive, which we use to manage enquiries and customer records, our shipping providers. Each acts on our instructions and may not use your information for its own purposes.

We also share information with our professional advisers where they need it to advise us, with government authorities where we are required to disclose it by law, and with an acquirer if we sell or reorganize the business, subject to the acquirer honoring this policy.

We do not sell your personal information. We do not share your enquiry, your research application, or the reagent configurations you have asked about with any other supplier or manufacturer, and we do not share the information you give us on our contact form with third parties for their own marketing purposes.

6. Where your information is held

We are based in Texas. Our hosting, form, and analytics providers are US companies, and the information we hold is stored and processed in the United States.

7. How long we keep it

Enquiries that do not lead to an order, 12 months after our last contact with you. Customer and order records, 4 years after your last order, for tax, accounting, and warranty purposes. Research-use confirmations, during the period in which we are actively working with you and for 1 year thereafter, with the order they relate to. Marketing preferences, for as long as we hold your contact details and 1 year after you unsubscribe. Website server logs, one day.

Where we cannot give a fixed period, we decide how long to keep information by reference to how long we need it, any period the law requires us to keep it, and any period during which a dispute could reasonably arise.

8. How we protect it

We maintain administrative, technical, and physical safeguards designed to protect your information, appropriate to the amount and type of information we hold. No system is completely secure, and we do not promise a particular level of security.

9. Marketing

We will send you product and research updates by email only if you have asked us to. You can stop them at any time, using the unsubscribe link in any marketing email or by contacting us at info@ospribio.com. That does not stop us emailing you about a quote you asked for, an order you placed, or your account.

10. Other websites we link to

Our Research Library links to journal articles held by publishers and to DOI resolution services operated by others. When you follow one of those links you leave our website, and the privacy policy of the site you arrive at applies to you.

11. Your choices

Write to us at info@ospribio.com and we will do our best to help. You may ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it, or ask us to stop sending you marketing. We will reply within 45 days.

We may need to keep some information even after you ask us to delete it, for example to meet a tax or record-keeping obligation, to keep a record of your research-use confirmation, or to defend a legal claim. If we cannot do what you have asked, we will tell you why.

You can also contact the Office of the Attorney General of Texas at https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint.

12. Children

Our products are supplied for laboratory research use and this website is not directed to children. We do not knowingly collect personal information from children. If you believe a child has given us their information, contact us at info@ospribio.com and we will delete it.

13. Changes

This policy is effective from the date at the top. We will post any updated version here with a new effective date, and if we add an analytics or advertising tool we will update this policy before it goes live.