OSPRI/Support

rethink product support

Something not right with a product or an order? Tell us what happened. Every report is read by a person on our team, and each one is investigated.

We respond within 48 hours.

01 · Required

Customer information

Account name

First nameLast nameContact emailContact phone

Street

CityState / ProvinceZip / Postal codeCountry

02 · Required

Complaint details

Complaint type

Description of event or issue

03 · Optional

Product information

Optional. Anything you can add here helps us trace the lot and get to the cause sooner. Leave blank what you do not have to hand.

Product name

Catalog numberLot numberExpiration dateDate of receiptOrder numberCustomer purchase orderQuantity orderedQuantity defectiveSubmitted bySubmitted by email

We respond within 48 hours

We use the details you give us to answer your enquiry and, if you ask, to prepare a quote. Your submission is delivered to us through Formspree. Please do not include information about identifiable individuals, such as research subjects. Read our Privacy Policy.